Provides programs to improve operational efficiency, consistency, and compliance in support of the organization*s financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.
Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. For this, relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 5 plus years relevant work experience.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
NOTE This position requires writtenand verbal fluency in the English,Portuguese AND Spanish languages.
The Operations & ContractLead Analyst will support the NetSuite Oracle Customer Success Operations organization,in the LATAM region. As the operationallead for this region, this individual will be focused on standard andnon-standard transactions within the region, i.e. enforcement of Companypolicies and procedures (Finance, Legal and Operations), business analytics andreporting insight, escalation of non-standard transactions and legal documentgeneration, maintenance, review and modification. This role will partner withmultiple internal groups including the Services Verticals, Sales Operations,Finance and Legal to maintain compliance, eliminate complexity and provideefficient Customer support
Workwith Legal and Finance and the NetSuite Global Business Unit (NSGBU) tofacilitate approvals, and signature approval process for custom Statement of Worksand Project work orders.
Interfacewith appropriate NSGBU staff to understand the business, finance and/ortechnical issues that may arise in the contract process.
Exercisesound judgment on case by case basis for exception approval and modifications
Ensurecompliance with published Services and GBU business approval policies. Partnerwith internal organizations to understand contract requirements. Collaboratewith impacted parties to generate acceptable documents to facilitate dealclosures.
Workwith the team and PS management to identify process improvement and/or trainingopportunities.
Striveto meet or exceed published service level agreements.
Navigatecontracts database for information regarding customer/partner documents.
Specialprojects as needed.
Miscellaneousreporting and process documentation.
Workwith local business leaders to provide insight and understanding to the NSGBUoperations including interpretation and monitoring of NSGBU produced reportingand analytics
ProvideNSGBU leadership with insight into the needs of the region
Requireminimal supervision ability to make decisions based on expertise andjudgment.
Minimum7 years related experience in the software industry with consulting,operations, contract and/or order management experience.
Bachelor-level equivalent degree required.
Experiencecreating, managing and maintaining shared contracts management databases,including document imaging and reporting.
Demonstratedability to manage multiple, tactical deals while developing standard crossfunctional processes and policies.
Exceptionalattention to detail required.
Excellentcommunication and interpersonal skills and experience integrating the requirementsof various departments.
Mustbe a self-starter, detail oriented, w/ strong organization skills
Strongcommunication and interpersonal skills; must be able to work well underpressure of heavy workload and time pressure.
IntermediateMS Office Skills (Excel and Word) required.
Experienceusing ERP applications; NetSuite a plus.
Requires written and verbal fluency in theEnglish, PortugueseAND Spanish languages
Operations & Contracts Lead Analyst – LATAM - NetSuite Services
Website : http://www.oracle.com
Oracle Corporation develops, manufactures, markets, hosts, and supports database and middleware software, applications software, and hardware systems. It licenses database and middleware software, including database and database management, application server and cloud application, service-oriented architecture and business process management, business intelligence, identity and access management, data integration, Web experience management, portals, and content management and social network software, as well as development tools and Java, a software development platform; and applications software comprising human capital and talent management, customer experience and customer relationship management, financial management and governance, risk and compliance, procurement, project portfolio management, supply chain management, business analytics and enterprise performance management, and industry-specific applications software. The company also provides customers with rights to unspecified software product upgrades and maintenance releases; patches released; Internet access to technical content; and Internet and telephone access to technical support personnel. In addition, it offers servers; storage, networking, and virtualization software; operating systems, including the Oracle Solaris Operating System; management software to IT environments, such as public and private cloud computing environments; Oracle engineered systems; and hardware systems support solutions, including software updates for the software components, as well as product repair, maintenance, and technical support services. Further, the company provides consulting services in business and IT strategy alignment, enterprise architecture planning and design, initial product implementation and integration, and ongoing product enhancement and upgrade services; Oracle managed cloud services; and education services. Oracle Corporation was founded in 1977 and is headquartered in Redwood City, California.