Integrated Resources, Inc.
Sr. Contract Admin
Integrated Resources, Inc.
Location: Franklin Lakes, NJ 07417 Duration: 12 months (Possibility of extension OR conversion) Description: Reporting to the Manager, Contract Membership, this position is responsible for the administration of Contract Membership eligibility and related dispute resolution processes for the GPO (National & Regional) agreements of Companyâ€™s Commercial Consumable Sales Contracts for all US business segments and Capital products on National/Regional GPO agreements (currently excluding BioSciences, Diabetes Care and Pharmaceutical Systems). This information is provided to customers, distributors, and to both internal and external Companyâ€™s Sales and in response to direct and indirect inquiries. Engaging and collaborating with our Distributor partners, GPOâ€™s, and Commercial Customers (Healthcare Delivery and Channel Partners), this position will support best in class, innovative, enterprise operational capabilities and also establish policy, process and governance to ensure the effective implementation of complex, critical contracting membership activities which manage business opportunities appropriately. Candidates must have strong communication, technical, and organizational skills and be accountable for achieving key metrics. Scope includes operationalizing all commercial sales contracts with regards to Contract Membership including National and Regional GPO contracts (consumables and capital), other Nationals (Reference Lab, CRO and Non Acute), Regional Network (e.g., IDN). Excludes DS and MMS customized capital contracts and DS consumable contracts structured as financing for capital equipment This position has no direct reports, but significant matrix managing required across contracting operations. Responsible for the commercial Contract Membership process of the GPO (National & Regional) agreements for consumable products across all US Regionâ€™s BUs and products, and capital products on National/Regional GPO agreements (currently excl. Biosciences, Diabetes Care, and Pharmaceutical Systems) Resolve chargeback errors for contract membership and central membership specific error types in accordance with OLAâ€™s and SLAâ€™s utilizing advanced technical skills to assist in analysing outstanding chargeback disputes. Perform customer/GPO member management to include Central Membership eligibility auditing and maintenance via GPO rosters and adjoining activities (roster adds, changes, and deletes) Organize and respond to Letter of Commitment (LOC) and Letter of Delegation (LOD) requests per GPO clients in order to ensure appropriate eligibility to GPO contracts based on business strategy and contractual obligations Monitor and coordinate appropriate customer slotting to contract tiers through collaboration with Field Sales, GPO partners, Business Integrators, and Commercial Operations Ensure pricing connections are communicated and verified with customers, Contract Execution and Distributor Operations Manage all GPO migrations/transitions based on policy and customer designation Ownership and maintenance of the Contract Membership (Z004/Z007) Trade Orgs in Vistex to ensure appropriate contract activities and customers are aligned Maintain the GPO Partner Cross-Reference Table Significant collaboration with our distributor and GPO partners to drive change in continuous improvement activities, root cause analysis, and error prevention solutions around our contracting processes in order to facilitate effective policies and procedures that will deliver sustainable results Support and propose continuous process/system improvement initiatives across the Commercial Contract Operations teams while playing an active role on work-stream teams and projects Identify and understand key areas of change management with the ability to recognize and communicate the impact of change to Contract Operations Assist leadership with creating and implementing governance processes to ensure standardization and efficient contracting membership policies, procedures, and processes to harmonize all aspects of contract membership operations with the appropriate flexibility to meet customer/market needs and dynamics across all business offerings Be accountable for key metrics; KPIâ€™s (key performance indicators), SLAâ€™s (service level agreements), and IIGâ€™s in order to meet the strategic goals of the organization Collaborate with the Contract Execution Team to ensure the effective execution of policies and procedures are managed across the contract administration and contract membership processes Coordinate dispute information with Chargeback Analyst and Distributor partners as needed to resolve contract error discrepancies. Manage follow up communications with distributors to ensure errors are resolved on the front end. Responsible for maintaining all Contract Membership related training material and updating desktop procedures to support management Document any identified gaps in contracting membership procedures and work with the team leaders and managers to find resolution Qualifications: BA/BS degree required 3 yearsâ€™ experience in contract operations and demonstrated membership management, pricing strategy expertise and/or related areas General understanding of the end-to-end commercial contract operations management Experience in ERP (SAP) and reporting (Business Intelligence) systems Proficient technical skills in MS Access and MS Excel solutions Strong communication and customer centric skills in order to adapt to customer needs while maintaining Companyâ€™s values Demonstrates working knowledge of principles of key business metrics and analytical techniques/tools, including their application in effective contract execution Data and technology management to include data acquisition, mining, analysis and data integrity management Proven ability to quickly establish credibility, trust, and support within all levels of organization Analytical problem solver with the ability to evaluate key business drivers and develop clear solution recommendations Ability to plan, organize, and manage a variable work load and meet schedules with accurate results Innovative thinker with ability to drive change and effectiveness through automation and process excellence Ability to work well independently in a team environment, be self-motivated and multi task while achieving expectations.
Integrated Resources, Inc.
Website : http://www.irionline.com/
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. With today’s growing demand for talented and well qualified professionals, it’s more important than ever to partner with a company that employs innovative measures to meet your demands. Our expert team of highly trained counselors work hand in hand with every client forming a partnership of understanding and commitment. Our clients know that they can rely on us for prompt response times and reliable staff to meet their workforce demands. Our employees know that they can trust our support for their career development and personal growth. IRI is proud to be JCAHO Certified by the Joint Commissions of Health, MBE Certified by the State of NJ and the National Minority Supplier Diversity Council (NMSDC) and SBE Certified by the State of NJ.