Ryder System, Inc.
The Lease Admin & Contracts Manager SSC position is responsible for providing leadership and a strategic focus within an assigned department to ensure the standardization and continuous improvement of business processes, meeting service and productivity standards, customer and employee satisfaction. Manages staff performance and facilitates the development of management skills to ensure upward mobility. This position is responsible for the following functional groups:
The Lease Administration Team communicates and coordinates with the BU and National Sales regarding the receiving and processing of packages that are complete and ready to process. The processes consist of auditing contractual documents, ordering vehicles, and transmitting all Lease, RPM, and ODM contracts
The Contract and Rate Set up Team is responsible for setting up specific contractual rates for the FMS customer base. The process consists of reviewing contracts and assuring billing systems reflect the contractual agreement, partnering with the field to gather CPI and Surcharge recommendation as well as manage the RydeSmart and exception billing processes
Bachelor's degree in Business, Finance or Accounting or 8 years related business work experience
Five (5) years or more experience managing personnel in a business environment as well as project management and system implementation
Five (5) years or more financial transactional processing experience in shared services environment. Full use and application of relevant principles, theories, concepts and techniques. General knowledge of functional areas assigned
Strong verbal and written communication skills
Create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
Manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
Possess managerial courage
Work independently and as a member of a team
Effective leadership skills
Flexibility to operate and self-driven to excel in a fast-paced environment
Detailed oriented with excellent follow-up practices
Excellent organizational skills
Knowledge of customer service (advanced level)
Proficient in Microsoft Office Suite to include Access, PowerPoint and Excel (advanced level)
Salesforce.com (advanced level) preferred
Manages a department, providing guidance, leadership and coaching to assigned staff
Develops department goals to maintain optimum efficiency
Provides input and manages department operating budget and performance goals
Acts as the higher level escalation point and resolves and addresses issues. Manages policy variances and implements change
Develops and ensures compliance with internal controls, quality standards, processes and procedures. Interacts with monitors external vendors ensuring compliance with service level agreements. Visits internal and external customers to provide support
Oversees the development and maintenance of desk procedures, training manuals, and internal control documentation. May lead or participate in projects to include department, SSC, division and corporate initiatives
Establishes operational objectives and work plans, and delegates assignments in the form of objectives and goals
Recommends and implements improvements to policies and practices that impact immediate organization
Perform other duties as assigned
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Ryder System, Inc.
Website : http://www.ryder.com
Ryder System, Inc. is a leading provider of commercial transportation, logistics, and supply chain management solutions, serving customers throughout North America, Europe and Asia. Over the past 80 years, Ryder has earned a reputation for delivering solutions that ease complexity and increase efficiency for companies of all sizes. An industry-leading FORTUNE® 500 company, Ryder’s products and services encompass everything from fleet management to large-scale supply chain solutions and turnkey transportation solutions, making commerce flow more efficiently, reliably, and safely for everyone. Ryder Fleet Management Solutions (FMS) provides leasing, truck rentals, used vehicle sales, maintenance, fuel and safety services to help customers deliver top-line service with bottom-line savings and one-stop simplicity. Ryder Supply Chain Solutions (SCS) manages the flow of goods from the acquisition of raw materials to the delivery of finished products. Ryder Dedicated provides turnkey transportation solutions that combine vehicles, drivers, routing and scheduling to help businesses run lean, stay safe and increase agility.