Ascendo Resources, LLC
Job Description Reporting to the Team Leader, Contract Execution, this position is responsible for maintaining accurate contract pricing and membership as defined by the terms and conditions of our Sales There are no direct reports, but significant matrix managing required across contracting operations. Prepare Dealer Notifications and notify servicing distributors of all contract pricing and membership information including new contracts, renewals, addendums, extensions, and expirations as defined by contract policy. Proactively operationalizing the contract renewal process, utilizing contract reports to help drive discussion with sales managers and\/or business units around approaching contracting expirations Load and process new business\/renewal contracts and addendums efficiently and accurately in order to meet customer expectations. Ensure that proper guidelines are enforced, and approvals are received, as defined by the Business units. Maintain contract pricing, making changes or additions to pricing based on the request of the Business Units and\/or Sales Managers to maintain market competitiveness. Perform price comparisons, identifying any gaps, and communicating to requestor before executing in SAP. Serve as functional investigator for submitted Service Complaints related to direct contract pricing. Collaborate with responsible contract administrators and\/or membership team to resolve complaints and document into the complaints database. Significant collaboration with our Distributor and partners to drive change around our contracting processes in order to facilitate effective policies and procedures that will deliver sustainable results Assist leadership with creating and implementing governance processes to ensure standardization and efficient contracting policies, procedures, and processes to harmonize all aspects of contract execution and operations with the appropriate flexibility to meet customer\/market needs and dynamics across all business offerings Resolve chargeback errors for contract specific error types, including membership error types for local contracts, in accordance with advanced technical skills to assist in analyzing outstanding chargeback disputes. Identify and understand key areas of change management with the ability to recognize and communicate the impact of change to Contract Operations Ability to resolve any customer pricing related issues and perform sales analysis when necessary Collaborate with Contract Offer Development team and sales managers, ensuring proper documents\/signatures are in place before contracts are executed in SAP. Ongoing collaboration with membership team, ensuring customers are properly attached to qualified pricing tiers. Coordinate dispute information with Chargeback Analyst and Distributor partners as needed to resolve contract error discrepancies. Manage follow up communications with distributors to ensure errors are resolved on the front end. Manage and resolve all distributor and sales rep adhoc inquiries (phone\/e-mail) in a timely manner Responsible for maintaining all Contract Membership related training material and updating desktop procedures to support management Document any identified gaps in contracting procedures and work with the commercial contracting team leaders and managers to find resolution Job Requirements 3 years\u2019 experience in commercial contract operations and\/or related areas General understanding of the end-to-end commercial contract operations management Experience in ERP (SAP) and reporting (Business Intelligence) systems Proficient technical skills in MS Access and MS Excel solutions Effective communication and customer centric skills to adapt to customer needs Demonstrates working knowledge of principles of key business metrics and analytical techniques\/tools, including their application in effective contract execution Analytical problem solver with the ability to evaluate key business drivers and develop clear solution recommendations Ability to plan, organize, and manage a variable work load and meet schedules with accurate results Innovative thinker with ability to drive change and effectiveness through automation and process excellence Ability to work well independently in a team environment, be self-motivated and multi task while achieving expectations BA\/BS degree required Key Competencies \u2022 Customer Focus \u2022 Action Oriented \u2022 Drive for Results \u2022 Teamwork \u2022 Process \/ Operational Effectiveness \u2022 Organizational Agility
Ascendo Resources, LLC
Website : http://www.ascendoresources.com
The Ascendo team is comprised of former accounting, finance, compliance, HR, banking, administrative & IT professionals. They began their careers holding positions with the Big 4, Regulatory Agencies, Global Banks, and Fortune 500 organizations.