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Contract Specialist

Company name
CQuence Health Group

Omaha, NE

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Position Summary\r
The purpose of this position is to improve business and operating results through the conscientious facilitation of operations as well as the overall office environment and its procedures. The primary focus of the position is to assure the accurate entry of data necessary to facilitate timely billing of service contracts. Secondarily, this position provides administrative support to Regional Service Managers (RSMs) in preparation for their account meetings. The position will impact incoming and outgoing business and ultimately affects the delivery of quality customer service.\r
Cassling, A CQuence Health Group Company\r
Voted best place to work in Modern Healthcare for five consecutive years, we understand that true success comes from combining an astute business strategy with a culture of quality, trust and respect. Our work environment is casual and flexible, but we’re serious about valuing open feedback and recognizing individuals and teams for a job well done. Employees thrive thanks to a robust wellness program, with an on-site gym and fitness classes, plus frequent learning and development sessions. We partner closely with our clients and our communities, and together we’re building an award-winning company where great things happen every day!\r
Primary Duties and Responsibilities\r
\tProcess service contract billing and credits to customers, including invoice data entries and setups.\r
\tEvaluate data and use good judgment during billing process by flagging potential errors for management review.\r
\tCheck contracts for accuracy of data entry in enterprise resource planning (ERP) software.\r
\tAssist in maintaining the Dynamics GP and CRM databases with equipment information.\r
\tInitiate third-party purchase order submissions to Siemens.\r
\tInteract with internal\/external customers to assist with billing questions.\r
\tProcess all paperwork related to service contract invoices.\r
\tMaintain relevant electronic reports, service contract files, and internal notes along with the service contract database information.\r
\tProcess expired contracts, contract expiration letters, and lost opportunity quotes which may include hardcopy file storage and softcopy archiving.\r
\tFormat (in Excel) price books received from Siemens.\r
\tProvide administrative support to RSMs, which can include the following duties:\r
\t\tRun AXIS Point reports;\r
\t\tFormat billing summaries;\r
\t\tSpecial RSM requests as needed.\r
\tServe as primary backup for Contract Analyst, which can include the following duties and typically require quick turnarounds:\r
\t\tPrepare service contracts and associated documents for Account Executives (AEs) and RSMs.\r
\t\tPrepare service maintenance agreement (SMA) quotes.\r
\t\tProduce point of sale (POS) and renewal SMAs.\r
\tServe as primary backup for Installations Specialist, which can include the following duties:\r
\t\tMonitor and process equipment installation and\/or removal documentation;\r
\t\tTrack installation activities;\r
\t\tProvide the appropriate paperwork to the installing FSE;\r
\t\tFollow up to assure the timely submission and filing of completed paperwork;\r
\t\tAssist in maintaining the Dynamics GP and CRM databases for equipment or component updates, moves, etc.;\r
\t\tConfirm data with Siemens SAP system;\r
\t\tCreate warranty contracts for new equipment;\r
\t\tEnter any service contract set to begin “at end of warranty.”\r
\tReview and cleanse data from daily, weekly, monthly and monthly audits.\r
\tExhibit ethical, objective business relationships in which the best interests of Cassling and its customers are maintained. Any influences that would jeopardize this responsibility should be reviewed with supervisor.\r
\tMust be willing to provide the following information to hospitals upon request: immunization records, drug screening, background check, and training records.\r
\tAbility to remain drug free and abide by the Drug Free Workforce Policy\r
\tAs an integral part of all Cassling business functions, interacts with employees, customers and vendors as part of a team to assist with and facilitate the delivery of quality service and helps to create a work environment conducive to solving problems.\r
Knowledge, Skills and Attributes\r
\tIntermediate software proficiency, including customized software, Microsoft Word, Excel, PowerPoint and Access, and intermediate knowledge of enterprise resource planning (ERP) software.\r
\tAbility to work under pressure in a fast-paced, flexible, and moderately supervised environment where several job responsibilities may need to be undertaken simultaneously.\r
\tWell organized with attention to detail.\r
\tExcellent oral and written communication skills required.\r
\tMinimum typing ability of 50 words per minute.\r
\tAbility to operate a calculator, fax machine and copy machine.\r
\tAbility to interact competently and comfortably over the telephone.\r
\tA proactive team player who is cooperative, dependable, and has problem solving capabilities.\r
Education and Experience\r
\tEducation: Associate’s degree preferred; relevant experience will be considered in lieu of degree. High school diploma or equivalent required.\r
\tExperience: Minimum 2 years’ experience working with data entry, navigating various software screens, and customer service related work. Experience working with senior management is desired.\r
EEO employer – Minority\/Female\/Veteran\/Disability\r

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CQuence Health Group

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