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Job Details

Administrative Customer Support - Renewal Champion

Company name
Johnson Controls, Inc.

Location
Raleigh, NC

Apply for this job






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Profile

Administrative Customer Support - Renewal Champion','WD30047836135','!*!What you will do

This is your opportunity to make a

contribution to the world around you, to add real value to our customers, and to

help us deliver solutions that will have a lasting impact.

 

The qualified candidate will be

integral in the continued success and growth of the district's service

department.

 

How you will do it

Manage monthly service contract renewal list

in Sales ForceExecute contract renewal Customer Service

Verification callsUpload leads in Sales ForceCreate new Contract Renewal Proposals, as

necessaryCustomer Master Maintenance – identify changes

needed and enter into Casewise systemPreventative Maintenance Agreement maintenance

– identify needed changes and submit to Central Contract Administration

via PMA modification processInitiate contract termination requests

uncovered during renewal processRetrieve copies of active contracts for

customers and sales groupsForward service agreements for DOA when neededInput/Correct estimated hours to complete

service inspections during the service contract renewal process','!*!What we look for

Required

Associate’s Degree, Certification or proven

equivalent professional administrative experience.At least one year of administrative experience

required.Applicant should have knowledge of commonly

used concepts, practices, and procedures within the construction field.Effective writing skills, teamwork, legal

compliance, understanding of contracts desired. Experience in Fire and Security or

Construction industry a plus.Strong PC literacy, advanced skills in

Microsoft Outlook, Word, Excel, or PowerPointA strong work ethic and ability to communicate

effectively with upper management.Ability to navigate through matrix

organization and multi-task, problem-solve, and adapt to change in a

fast-paced dynamic environment.Customer service mindset and high

interpersonal savvy and approachability.Consistent pleasant and professional demeanor

toward all levels of team members.Ability to complete assigned tasks with a

minimum of guidance and oversight.Ability to prioritize multiple tasks.Must be able pass a pre-employment background

and drug screening.

Preferred

2 years of experience in contract

administration or in a related area preferred.Sales Force experience high preferred.

Johnson Controls is an equal employment

opportunity and affirmative action employer and all qualified applicants will

receive consideration for employment without regard to race, color, religion,

sex, national origin, age, protected veteran status, status as a qualified

individual with a disability, or any other characteristic protected by law. For

more information, please view EEO is the Law. If you are an individual with a

disability and you require an accommodation during the application process,

please visit www.johnsoncontrols.com/tomorrowneedsyou.','Field Operations','US-NC-Raleigh','','Bldg Technologies & Solutions','Non-exempt','Non-exempt','Administrative Customer Support - Renewal Champion

Company info

Johnson Controls, Inc.
Website : http://www.johnsoncontrols.com

Company Profile
Johnson Controls, Inc. is engaged in building efficiency, automotive experience, and power solutions businesses worldwide. Its Building Efficiency segment designs, produces, markets, and installs integrated heating, ventilating, and air conditioning systems, as well as building management systems, controls, and security and mechanical equipment. This segment also provides technical services, energy management consulting, and operations of real estate portfolios for the non-residential buildings market. In addition, this segment offers residential air conditioning and heating systems, and industrial refrigeration products. The company’s Automotive Experience segment designs and manufactures interior products and systems for passenger cars and light trucks, including vans, pick-up trucks, and sport/crossover utility vehicles serving original equipment manufacturers. This segment offers seating systems and components; cockpit systems consisting of instrument panels and clusters, information displays, and body controllers; overhead systems, such as headliners and electronic convenience features; floor consoles; and door systems. The company’s Power Solutions segment produces lead-acid automotive batteries, as well as offers absorbent glass mat and lithium-ion battery technologies for hybrid and electric vehicles. It serves automotive original equipment manufacturers and the general vehicle battery aftermarket. The company was formerly known as Johnson Electric Service Company and changed its name to Johnson Controls, Inc. in 1974. Johnson Controls, Inc. was founded in 1885 and is headquartered in Milwaukee, Wisconsin.

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