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Job Details

Service Contracts Analyst

Company name
Daimler Trucks North America LLC

Atlanta, GA

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Service Contracts Analyst


About Us

Mercedes-Benz USA, headquartered in Atlanta, GA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States.  In our people, you will find tremendous commitment to our corporate values: 'PRIDE = Passion, Respect, Integrity, Discipline, and Execution'.  Our products and employees reflect this dedication.  We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

Job Overview

Responsible for providing support with the Service Contracts portfolio and maximizing its profitability and sales performance. Assist with new product launches and the alignment of all stakeholders to ensure its success.  Analyze and maintain reporting to measure the success of the programs.     


Assist with the launch of new programs by coordinating all key business areas and ensuring those duties are carried out on time for a successful launch.       

Analyze and maintain monthly/ quarterly reports to measure program sustainability. Request ad hoc audit reports on claims and make adjustments to warranty controls as needed. Recommend strategies and campaigns in alignment with overall business area goals based upon results of analysis.   

Assist with creation of all marketing and training initiatives to ensure products are provided adequate exposure. Ensure dealers are provided training on products and best practices for successful sales performance.    

Liaison between ASBD and warranty to ensure appropriate damage codes and controls are created and put in place.                                       

Maintain records for state registrations and coordinate with outside legal counsel to ensure there is compliance across all states.                                          

Create pricing models to ensure products are up to date and risk is mitigated once contracts come due. Competitive review of existing products currently in the market for insight and benchmarking.                                     


Bachelor’s Degree (accredited school) with emphasis in:


Business Administration

Business Management





Must have 2- 4 years (total) of experience in the following:


Knowledge of administrative procedures, process/project development, and system procedures.


Knowledge of retail processes and procedures, with emphasis in New and Pre-owned sales, accessories, service and parts.

Business - General

Knowledge of fundamental business practices and concepts that impact the success and profitability of the organization.

Business Management

Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, human resource management and efficiency and process methods.

Market Research

Knowledge of market research sources, data analysis techniques and methodology from various research tools.

Additional Information

C Band

No Visa Sponsorship or Relocation offered

Must be able to work flexible hours/work schedule

Travel domestically

Work Holidays when required

Work weekends when required

EEO / Non-Discrimination Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

Company info

Daimler Trucks North America LLC
Website :

Company Profile

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