Contract Processing Specialist (CPS)
The Contract Processing Specialist is responsible for timely, accurate, and compliant execution of Service Agreement activities including Quoting, Loading, Audit, Activation, modification/updates, and invoicing resolutions. This position has critical interactions with the sales/service delivery teams and end-user customers to ensure customer/business requirements.
•Responsible for the accuracy of the Agreement in Siebel ensuring it is defect free prior to loading and activation; this includes billing addresses, coverage dates, entitlements, billing rates, invoicing attributes, etc.
•Load and Activate agreements ensuring accurate Agreements, Assets and entitlements to initiate GEHC Service coverage
•Communicate clear instructions to SSOS/Field teams to resolve Agreement entry errors
•Process Invoicing activities; credits, rebills, backbills, invoicing resolutions
•Manage backlog whether using First In First Out (FIFO) methods or regional model to ensure efficient and timely processing.
•Assist other team members as needed during times of need.
•Engage cross-functional teams to escalate and resolve customer service agreement issues – rejects to role #1 and helpdesk tickets
•Support and adopt new processes, business decisions, special projects, etc.
•Process accurate and timely Warranty Adjustments, POS updates, Quick Deletes, etc.
•Bachelor's degree or 5 years’ equivalent customer service/data entry experience
•Minimum 2 years Order Management or customer service experience
•Excellent focus and attention to detail due to contractual nature and accuracy requirements of business.
•Proficient in use of Microsoft office with speed and accuracy
•Excellent verbal and written communication
•Time Management skills with the ability to work with accuracy and minimum of supervision
•Ability to work under pressure against tight deadlines, getting work right first time
•Ability to work evenings and weekends during peak periods
•Siebel 7.8/8.1 knowledge or experience
•Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification
•Knowledge of GEHC commercial operations processes and systems
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at ****EEO combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
United States; Wisconsin; Wauwatosa
GE will only employ those who are legally authorized to work in the United States for this opening.
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