Vendor Manager, Google Technical Services
The Google Technical Services Global Customer Care team is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.
As a Vendor Manager, you'll manage multi-disciplinary projects and oversee operational performance working towards strategic business goals. You will be responsible for driving the vendor strategy and performance across vendor operations, partnering closely with multiple teams and managing the portfolio of vendor workflows.
You will use your project management skills and innovative thought process to recommend solutions that will help improve evolving workflows and help compare the performance of various vendors and create frameworks for improving quality/efficiency.
Google Technical Services is a global support and operations team, with a mission to delight our customers with care so good, it’s got to be Google. Our team is the face of Google to most of our customers, and we want their Google support experience to set new standards, just like Google’s products do. Our team cares for customers by solving problems and scaling solutions, incubating new Google products, and sharing user feedback with internal teams to influence product development. We support a wide variety of products, from Ads to Project Fi and just about everything in between, and our customers include advertisers, consumers, partners, publishers, retailers, and our own Sales Googlers.
Manage local vendor relationships, oversee the day-to-day operations at the site, collect vendor data and monitor vendor performance.
Manage incubation projects and work with senior stakeholders on implementation of your recommendations.
Act as the primary point of contact for all escalations, communicate staffing needs, launch requirements with vendors and test adequacy of workflow documentation.
Work with project managers and site leads to coordinate evaluations and work with analysts and finance agents to drive purchase order approval.
BA/BS degree or equivalent practical experience.
Experience working in a vendor management/service delivery capacity.
Experience in managing outsourced strategies and business improvements.
3 years of experience working in outsourcing, with a focus on one or more of the following: direct vendor management, setting and driving vendor strategy, process improvement, contracting, and/or commercial negotiations.
Ability to manage projects across multiple stakeholders and geographies.
Excellent customer service skills, with the ability to work closely and build relationships with stakeholders and partners.
Effective communication skills, with the ability to influence others.
At Google, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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